General Questions

Q: Where is Delta H Con being held?
Marriott Westchase
2900 Briarpark Drive, Houston, TX 77042

Q: What are the dates of Delta H Con?
July 14-16, 2017

Q: What Hours is Registration Open for Delta H Con?
Badge/Event Registration Hours

Date Time
Thursday 7-13-2017 Noon-9pm Pre-Reg Pick up in the Hotel Lobby. PICK UP ONLY!
Friday 7-14-2017 9am-9pm
Saturday 7-15-2017 9am-9pm
Sunday 7-16-2017 9am-4pm

Q: What Hours is Delta H Con Open to the Public?
Hours

Date Time
Friday 7-14-2017 10am-Midnight Game rooms, Anime Viewing Rooms, and Panel Rooms open 24 hours.
Saturday 7-15-2017 Midnight-Midnight Game rooms, Anime Viewing Rooms, and Panel Rooms open 24 hours.
Sunday 7-16-2017 Midnight-6pm

Q: Where can I park and how much is it?
Free surface parking lot at the Hotel

Q: What is the difference between badges and event tickets?
Badges are your “entrance” to the show. A badge gives you access to the exhibit hall, art show, seminars, and other included (free) events happening in public areas. An event ticket confirms a spot to play in specific games, events, or workshops that are scheduled during the show.

Q: What if my child is lost?
If your child is missing please report to Registration or any Delta H Con staff or volunteer member.

Q: How do I report harassment?

Delta H Con has a No tolerance policy. If you are being harassed during the convention please find one of our many safe zones immediately and report this to the staff/safety personnel. Every incident will be investigated fully and necessary actions will be taken up to and including involvement of law enforcement as the situation warrants


Registration Questions

Q: When is pre-registration for Delta H Con 2016?
Pre-Reg Opens October 10th 2016
Pre-Printed Badge cut off date June 30, 2017
Badges are available online thru the convention July 16th 2017

Q: How much is a badge for Delta H Con?
Badge Prices
Weekend Pass – Early $30 Price good thru March 30th 2017 11:30pm
Weekend Pass – Late $45 Price good April 1st 2017 12:01am thru July 16st 2017 5:00pm
Gold Pass are $150
Gold Pass is a Weekend pass to DHC 2017 with so much more! Include exclusive Friday Mixer and Sunday Brunch with our Industry Guests, early entrance to the dealers room, Swag bag, Merch discount, entrance into 1 special Session of your choice (Activity with a Star, Maid Cafe, Ouran Host Club, etc), and more!
All Pre-registration passes are available online and at various conventions we have promotional tables at.
Onsite 3-Day badges will be $45.
Single day Pass:Valid day of purchase only.
Friday 1-Day Pass price is $35.
Saturday 1-Day Pass price is $40.
Sunday 1-Day Pass price is $25.

Single Day passes can be upgraded to a 3-Day pass on day purchased by paying the difference in price.

Q: What kind of payments are accepted?
Online Registration payment is thru Paypal
Online Credit Card payments processed by Stripe.
Pre Registration can also be paid for with a check or money order made payable to
Stardust Entertainment LLC.
P.O. Box 9462
Houston, TX. 77261.
All checks or money orders must be received at least 2 weeks before Pre-Reg ends to ensure receipt.
Cash, Credit Cards, Samsung and Apple pay only will be accepted during the convention.

Q: Do you have a group rate for Delta H Con?
Group Rate of parties of 10 or more receive a $5 discount per ticket. Groups can only register via email or US postal mail. Delta H Con 2017 Attendee Offline Registration

Q: How do I register for Delta H Con?
The way to pre-register online is via our website during the pre-registration period. You can also find our booth at many other conventions and pre-reg at that time. You may also register onsite at the show when it opens.

Q: Do you take registrations over the phone?
No, we do not.

Q: I’ve been trying to get on the registration site and it isn’t working can you help?
Email info @ deltahcon (dot)com for registration site issues and errors. Please include Registration Site Problems in the subject line. Please create an account or log into your existing account before you attempt to buy passes. This is the most common issue.

Q: I ordered my badge but haven’t received it yet, when will I get it?
We do NOT mail badges. Badges are available for Will-Call pickup at the registration booth. Please bring a print out of the confirmation email.

Q: I’m having troubles getting into my account, can you help?
The main reason some people have problems logging into their account is that all usernames and passwords are case-sensitive. Please make sure you enter (them) in exactly as you did when you setup your account. You can also use the Lost Password feature to retrieve your account information. If this feature doesn’t work, please send all inquiry’s to info @ deltahcon(dot)com.

Q: Do you offer a parent/guest/shopper/professional badge?
No, we do not offer these types of badges. If you are attending the show you can select either a 3 Day badge or a 1 Day badge. With a badge you get access to the exhibit hall, art show, seminars, and other free events that do not require an event ticket.

Q: I want to pre-register but I can’t find how to register my child that is under 9, what do I do?
Due to the difficulty in verifying ages on the internet, those that need to get a children’s pass must do so onsite at the show. If you are already pre-registered, you can pick up a pass for your child at Customer Service. If you don’t have a pass yet, you can get the children’s pass when you purchase yours.

Q: Do I need to have a badge to purchase event tickets?
Yes! You’ll need to have a badge to purchase any event ticket. If you’d like to buy an event ticket for another day, you must present a 3 day badge or a 1 Day badge for that day. The Event registrar will not sell ANY event tickets without a valid badge, no exceptions.

Q: Is there a disability services area?
Yes, it’s near customer service. If you are disabled, we ask that you wait in this line. If you appear to be able-bodied we may serve the disabled first and/or ask you to wait in a different line, this will be at the discretion of the customer service agent.

Q: Can I buy a badge onsite?
Yes!

Events Questions

Q: What events will be at Delta H Con?
We have tons of events at Delta H Con. About a week before event registration begins the first list of events will be posted in the highlights section of the site. You will also be able to search and browse events in the online registration system. Just click on the search link to search for what you would like to see at Delta H.

Q: What is the Refund Policy?
Cancellations and refunds can be given out with written notice only. We accept postal mail and e-mail notifications. Refunds will be percentage based given the time the notification is received.
Greater then 90 days: 100% refund
Between 90 and 31 days: 50% refund
30 days or less: No refund

Q: When can I register for events, and how do I do so?
Online Event pre-registration begins in January. After closing, you can still register for events you want to attend but you must go to the registration area during the convention to do so.

Q: How many tickets can I buy for each event?
Most events have a limit of 1 tickets per person and you can only purchase 20 generic tickets at a time. Some events have different limits, however. Generic tickets are not available online.

Q: What is the difference between a “generic ticket” and a “specific event ticket”?
A generic ticket can be used for any event that has space for more players but a specific event ticket is for one, individual event. A generic ticket is like a token at an arcade – you can use it on any game you want. You will need to provide enough generics to cover the event ticket cost, so in some cases you will need more than one generic ticket to enter the event. A specific event ticket is like a movie ticket or plane ticket – it guarantees you a spot in the event.

Q: Who can submit events to Delta H Con?
Anyone can submit events at Delta H Con. The more, the merrier! If you are interested, check out the Host an Event web page.

Q: Is there a cost with running events?
A badge is required to attend the convention but there is no additional fee for someone who wants to come and run a game or event. Any fee charged to participants will be set by you and collected during registration for the event. The convention will add a $2 processing fee to every ticketed event to cover ticketing and handling.

Q: How do I submit an event?
Events can be submitted using our online submission form found within the registration system. Please note there is a deadline for event submission.

Q: How do I know if my event has been accepted, or if there is a problem with my submissions?
As long as the email address in your account in our registration system is correct (and your spam blocker doesn’t filter out our emails!) then you will receive an email notification when your events are approved or rejected.
If your event has been rejected, you can correct any problems and try to submit it for review again.

Q: Will I get a special badge for running events?
Panel runners and game masters who host 3 or more events will receive an email with a code for discounted Delta H Con entrance. Only the primary panelist/GM will receive credit for hosting. Groups who host 4 or more panels or games should contact us to determine if multiple badge discounts can be arranged. Panelist badges will be $15.

Q: What do I do if I have any other questions about submitting events?
If you have any other questions or problems, just send us an email (info @ deltahcon(dot)com) or call (713-631-3061) and we’ll be glad to help you out.

Hotel Questions

Marriott Westchase
2900 Briarpark Drive, Houston, TX 77042
Hotel Direct: (713) 978-7400
Group Reservations: (800) 452-5110 toll free

Q: I want to know more about this hotel?
for more information go to www.marriott.com

Q: What is the Delta H Con hotel room rate?
Delta H Con has set up a discounted group rate of $99 + tax.

Q: How do I get the special rate?
Click on the Hotel link on the home page. OR Call reservations toll free (800) 452-5110 or the hotel (713) 978-7400 and ask for the Delta H Con group rate.

Q: When do I need to make a hotel reservation?
Make your reservations now. All Delta H Con rooms are available at a discounted rate but they are on a first come, first served basis. Reservations must be received no later than 12:00 PM on 6/29/2017.
Any reservation requested after 6/29/2017 will be based on availability, and at the prevailing rate.

Q: Do I need a credit card to make a reservation?
Yes,  the hotel requires a credit card be provided at time of booking, or your room will not be confirmed.

Q: I called the hotel and they told me that there is not a Delta H Con group rate- what do I do?
If you have difficulties making reservations please email Sarah Skrobarczyk with the dates needed and your phone number. We will do all we can to help you out!

Q: How do I change or cancel a hotel reservation I made?
Please see the hotel for detailed information.

Q: I called the hotel to get a room and they are all sold out. How do I get a Delta H Con room?
If the hotel is sold out, this does not mean the rooms blocked for Delta H Con are. We negotiate blocks of rooms from the hotels we choose to include in our block. If the rooms are sold out it will show on the hotel reservation system that those rooms are not available. You will have to use the weblink to check the availability.

Q: I called the Hotel of my choice and they have rooms available, but at a much higher rate. Why?
Most hotels will not allow us to take their entire inventory of rooms. They have to keep a portion of them for transient business. If they have rooms still available during the time we are there, they will likely raise the prices on those rooms. It’s up to their discretion on how much they want to charge.

Q: I have booked my room outside of the Delta H Con Block at a higher price, can I get the Delta H Con Rate?
No. We can not pull any reservations that are outside of our block into our blocks. If you choose to book outside of the block you will have to pay the going rate.

Q: Do you assist with rooming people together?
No, we do not assist with this. You can check the Facebook page to see if there are others seeking roommates, and make those arrangements on your own.

Q: I need to reserve a handicap accessible room. How do I book an accessible room?
You will have to call the Hotel to check availability. We want to protect these rooms for those who truly need accessible rooms.

Children Questions

Q: Are kids welcome to the show?
Yes, Delta H Con is a family-friendly show. Please feel free to bring your children.

Q: How much is a child’s badge?
Children 9 and under are free when accompanied by an attending adult. We advise you pick up a free badge at Customer Service onsite for you children if they are 9 and under as badges are required for all attendees. Children 10 and above are subject to the regular cost of a badge.

Q: Do you have a day care onsite?
We do not have a day care onsite due to the liabilities and permits we would need.

Exhibitor Questions

Q: When do you assign booth numbers?
We do not assign booths until after the priority period has ended. Look for the email containing your booth numbers at the end of that time.

Q: How many complimentary badges do I get with my booth?
Artists and Vendors receive 2 complimentary badges with their purchase.

Q: How much are additional exhibitor badges?
Additional Vendor badges are $30 each.

Q: How many tables and chairs do I get with my booth?
Each booth receives 1 table and 2 chairs per space.

Q: I need to get electric, phone lines, and internet, and more tables in my booth – what do I do?
Approximately 30 days prior to the show Delta H Con will email you verifying your requirements. Extra tables, internet, and power can be purchased at time of registration.

Q: What is the Exhibitor Refund Policy?
Cancellations and refunds can be given out with written notice only. We accept postal mail and e-mail notifications. Refunds will be percentage based given the time the notification is received.
Greater then 90 days: 100% refund
Between 90 and 31 days: 50% refund
30 days or less: No refund

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